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Quality Meeting for December 2024
In January 2025, Omni Laser held a monthly quality meeting to review and address the quality issues that arose in December 2024, with the goal of enhancing service and product quality for our clients.
Content
1. Quality Department: Statistics of raw materials and parts qualification rate, finished product machine testing, and put forward the factory pass rate of 96.92% in December, the target value of 95%.
2. Purchasing Department: the percentage of defective rate was 3.08% in December, increased by 3.08% compared to November..
3. Sales Department: report customer's opinion and track the progress of after-sale machine maintenance.
4. Technical Department to answer the difficult questions in the recent after-sales service. Problems were solved properly and Omni staff brainstormed to improve the process and implement quality control into daily work.
Case and Omni Action
| Client | Feedback issues | Omni Action |
| CET-448k' Guests | The guest's negative plate silicone tape was broken | Re-issued a replacement to the customer. (The customer is one of the first-generation 448K clients. In addition, all first-generation 448K clients have been sent the towel electrode pads as a supplement) |
| IPL's Guests | The water level display on the control panel is wrong | After repairing and updating the program, return it to the guests |
Feedback
24 hours online after-sales service, professional and patient service, get 100% praise from customers.
Conclusion
1. Continuous Improvement: The rapid response and effective solutions of the technical department in solving complex after-sales problems demonstrated our continuous improvement capability in problem solving and process optimization. In the future, we will continue to encourage our employees to brainstorm and continuously optimize work processes to improve the overall quality level.
2. Strengthening cooperation: During the meeting, the close cooperation and efficient communication between departments provided strong support for problem solving. Through cross-departmental collaboration, we are able to respond more quickly to customer needs and improve customer satisfaction.
3. Quality control: We will continue to strictly implement quality standards to ensure that every product meets customer expectations.
Through this meeting, we have made significant progress in continuous improvement, enhanced cooperation and quality control. In the future, Omni Laser will continue to maintain high standards and commit to providing even better products and services to our customers.
By Elsen from Omni laser
