Quality Meeting for July 2024

On August 12th, 2024, Omni held a monthly quality meeting to review the product quality for July 2024. The meeting focused on key areas such as incoming material quality, production process issues, finished product inventory, and customer feedback. The aim was to identify quality issues and implement corrective measures to enhance overall product performance and customer satisfaction.

Content:

1. July Incoming Material Quality Statistics

   • The Quality Department presented the statistics on raw materials received in July. The qualification rate of raw materials and parts achieved a factory pass rate of 99.23%, surpassing the target value of 95%.

2. July Incoming Material Defects and Issues Summary

   • A summary of defects found in incoming materials was discussed, with a focus on the main issues encountered.

3. July Production Process Issues Statistics

   • A report was provided on problems encountered during the manufacturing processes in July.

4. July Finished Product Inventory Statistics

   • Analysis of finished products added to inventory, highlighting any quality concerns identified.

5. July After-Sales Repair Statistics

   • Statistics on repair requests and resolutions provided by the After-Sales Department were reviewed.

6. July Customer Feedback Summary

   • Summary of customer feedback, highlighting key issues related to product performance.

Case: Power Supply Failure

Circumstance and Cause:

One client reported a power supply failure in a SHR300 unit. The issue was initially suspected to be a control board problem but was later identified as normal aging of the power supply, given that the unit had been in use for nearly ten years.

Omni Actions:

• On the Client’s Side: Omni's After-Sales Engineer promptly coordinated with the client through video troubleshooting, applying expert knowledge to accurately diagnose the problem. The necessary replacement parts were quickly dispatched, ensuring a successful one-time repair.

Conclusion:

The meeting concluded with a comprehensive analysis of July's quality performance. Participants underscored the importance of maintaining high standards and implementing corrective actions to ensure product quality and customer satisfaction. Omni will continue to strengthen quality controls and support measures to benefit both customers and the company.