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Quality Meeting for Jun. 2024
Quality Meeting for Jun. 2024
On June, 2024, Omni Laser has conducted a monthly quality meeting to discuss and solve the quality issues happened in May, thus to better service the clients.
The departments participating in this meeting are: Quality Depart, Production Depart, after-sales technology Depart, Sales Depart, Purchasing Depart, and Warehouse.
Content
1. Quality Department: Statistics of raw materials and parts qualification rate, finished product machine testing, and put forward the factory pass rate of 99.23% in June, the target value of 95%.
2. Purchasing Department: the percentage of defective rate was 1.77% in June, up 1.67% compared with May.
3. Sales Department: report customer's opinion and track the progress of after-sale machine maintenance.
4. Technical Department to answer the difficult questions in the recent after-sales service. Problems were solved properly and Omni staff brainstormed to improve the process and implement quality control into daily work.
Case and Omni Action
| Client | Feedback issues | Omni Action |
| Europe Guests | Guest opens hot lattes with yellow spots. |
The technical department checked that the water pump was the problem and sent a replacement pump to the customer. |
| Asian Guests | SHR has an unusual rattle | The screen extrusion during sea transportation caused the problem, through the video with the customer, let them to loosen the screws to solve the problem. What's more, improved packaging so that the point of stress for transportation becomes a more stable lower section. |
Feedback
24 hours online after-sales service, professional and patient service, get 100% praise from customers.
Conclusion
1. Continuous Improvement: The rapid response and effective solutions of the technical department in solving complex after-sales problems demonstrated our continuous improvement capability in problem solving and process optimization. In the future, we will continue to encourage our employees to brainstorm and continuously optimize work processes to improve the overall quality level.
2. Strengthening cooperation: During the meeting, the close cooperation and efficient communication between departments provided strong support for problem solving. Through cross-departmental collaboration, we are able to respond more quickly to customer needs and improve customer satisfaction.
3. Quality control: We will continue to strictly implement quality standards to ensure that every product meets customer expectations.
Through this meeting, we have made significant progress in continuous improvement, enhanced cooperation and quality control. In the future, Omni Laser will continue to maintain high standards and commit to providing even better products and services to our customers.
By Luna from Omni Laser
