Quality Meeting for September 2024

On October, 2024, Omni Laser has conducted a monthly quality meeting to discuss and solve the quality issues happened in September, thus to better service the clients.

The departments participating in this meeting are: Quality Depart, Production Depart, after-sales technology Depart, Sales Depart, Purchasing Depart, and Warehouse.

Content
Quality Department: Statistics show that the overall pass rate of raw materials and parts in September remained at a high level, and the test results of the finished product showed that the production process was well controlled, and the factory pass rate reached 99.38%, far exceeding the target value of 95%.

Purchasing Department: The defective rate of incoming materials accounted for 0.63% in September, a decrease of 0.78% compared with August.

Technical Department: In the meeting, the technical and software problems encountered in the recent after-sales service were answered in detail, and all the problems were properly solved. Through brainstorming, the Omni team not only found an efficient solution, but also made concrete recommendations to improve the production process.

Sales Department: Report customer opinions and track the progress of after-sales machine maintenance.

CASE

1.Two days before the delivery of goods for the customer, it was found that the machine body had small scratches, after testing the phenomenon caused by uneven painting, the production department re-painted in time, and did not delay the customer's delivery date, and found and solved the problem in time before the sale, and pursued the best products and services to the customer.

2.The guest reported that the hanging gun carriage of the machine handle is relatively soft, and the handle is easy to slip off, and the inspection is due to the problem of incoming materials, after the procurement and the supplier coordinated, the hanging gun carriage was re-thickened and the guest was replenished in time, which was well received by the customer.

Omni Actions

On the customer side, Omni quickly replied to the customer about the specific cause of the problem, airlifting a new hanging gun holder. In the future, for the same situation, Omni will respond to customers more accurately and quickly, solve the root problem, and avoid recurrence.

On the Omni factory side, a new standard for incoming spare parts inspection was developed and the precautions for the machine in use were explained to customers in a timely manner.

On the supplier side, after negotiation, the supplier will inspect the goods delivered to Omni in the future according to the highest standard of spare parts.

Conclusion

This meeting provided a comprehensive analysis of the quality performance in September. Participants again emphasized the importance of strict implementation of quality standards and quick response to customer feedback. In the future, Omni will continue to strengthen supply chain management, optimize production processes, and ensure the efficiency of after-sales service to further improve customer experience and satisfaction.