On March, 14th 2024, Omni Laser company had a monthly quality meeting to conclude the product quality condition, summerized issues happpened from Jan. to Feb. 2024, seek out the measures to deal with them and support to clients. 

The departments participating in this meeting are: Quality Depart., Production Depart., after-sales technology Depart., Sales Depart., Purchasing Depart., Warehouse. 

Content

Quality depart. has counted qualification rate of raw materials and parts, testing situation of finished machines, and put forward. Sales depart. reported clients' comments, and the progress of machine after-sales maintenance. Technical depart. answered difficulties in recent after-sale service. Issues were properly addressed, Omni staffs put their ideas together to improve processes and implement quality control into daily work. Let's review an impressive case.

Case: Screen Impurities

Circumstance and cause: client ordered a batch of SHR machines and transported by sea. After the arrival, 3 of 20 units were found to have particle magazines on display screens. Sales department assisted Quality Department to immediately retrieve the test/picture files of the machine before shipment. Screen dust was not found on the machine with the specified serial number.   Subsequently, workmates checked all the inventory displays of the same model in the warehouse and found that there were individual small dust particles that may move to obvious locations with transportation collisions. 

Omni Actions: 

On client's side, Omni quickly airlifted new displays for replacement.

On Omni factory side, return displays with tiny dust that are currently in stock, and formulate new standards for incoming inspection of display screens.

On supplier side, after negotiations, suppliers will inspect future deliveries to Omni to the highest standards in Chinese display industry regarding impurities, and start mass production and QC for the specified products. Requested white dot and color dot(p1&p2) should not to aprear, dark dot ≤ 3pcs is acceptable(p3).

Feedback

Clients are satisfied with Omni's swift action to ensure chain salons support on time.

Conclusion

The participants carried out a comprehensive analysis of the product quality, and explored the existing problems and reasons in depth. We all recognize that quality issues directly affect customer satisfaction and market competitiveness, and must be paid great attention to. Omni company will strictly conduct quality supervision in accordance with scientific models and management methods, and ultimately benefit customers, enterprises and employees.